TERMS OF BUSINESS

Most instruments are made to commission. The ordering process will typically involve a discussion about your requirements for the instrument in question and possible options where necessary. Current prices will be quoted and delivery time estimated.

All commissions are made to an agreed price, a 25% deposit is required initially to confirm the order, a further 25% when work commences and the balance is payable on completion. If I am in a position to start work on your instrument almost immediately then I will let you know, as in this situation it is possibly easier for you to make the total payment in two halves. The instrument remains my property until the balance is paid in full. If a cancellation occurs after acceptance of the initial deposit I reserve the right to withhold a percentage of the total cost of the instrument – 10% for instrument value of £1000 and under, 7.5% for instrument value over £1000 – this is to cover costs already incurred. However, if you change your mind as opposed to cancelling, your deposit may certainly be transferrable but this is entirely at my discretion. By entering into an arrangement with me i.e. sending a deposit etc., you are deemed to have agreed these terms.

Packing/shipping charges etc. are extra and in addition to instrument prices.

All prices shown on the website are subject to change.

Payment options for UK customers:

  • Direct transfer between our bank accounts. Preferred option.
  • A cheque in £ sterling sent to me by post, drawn on a UK bank and giving sort code and account number. Please make cheques payable to P J STEVENS.
  • Post Office Money Order which you buy from the Post Office. I cash them in at the Post Office at this end.

Payment options for Overseas customers:

  • Direct transfer between our bank accounts is the usual and preferred method.
  • International Money Order which you buy from the Post Office. I cash them in at the Post Office at this end.

All transfer fees charged by the bank(s) or Post Office are payable by you, the customer.

N.B. I do not currently take credit cards in relation to instrument commission payments. However, for the CD's on my music page there is a Paypal facility where you can use credit cards if you wish and you don?t even need to have your own Paypal account. I would urge you to use this facility as it is easier for both you and me plus I pick up the charges, it costs you nothing. Paypal is fine for smaller payments, the reason I don?t offer it for larger instrument payments is that the fees become very high and I would then have to charge that on to you, the customer.